8. Debugging

8.1. Add-In still running the old version

Usually when a update is being pushed to the cloud, since outlook implements a caching system it might take awhile for our add-in to be updated in your outlook system. You can manually clear the cache for the update to the latest updates.

8.1.1. For Outlook Desktop App

1. Search and open Command Prompt on you Desktop

2. Run the follow code in your command prompt and it will open outlook in debugger mode.

olk.exe --devtools

3. Nagivate to the Network tab in DevTools checked “Disable cache”

   

4. The Add-In should be running the latest version.

8.1.2. For Outlook On the Web

1. Nagivate to the outlook on the web pages.

2. Turn on developer tools with F12 (Mac: Cmd+Opt+I)

3. Nagivate to the Network tab in DevTools checked “Disable cache”

   

4. The Add-In should be running the latest version.

8.2. Users from organisations could not give permissions

If you are using an email account provided by your organisation, it is possible that your IT administrator has set up restrictions on third-party applications, which may prevent you from granting the necessary permissions to the SafeQuard Outlook Add-in. In this case, you will need to contact your IT administrator to request access for the extension.

8.2.1. Steps to change default permissions for Office Outlook Add-in (Admin access required)

Navigate to the User Consent Settings to change the default permissions for users.

1. Select “Allow users consent for apps from verified publishers, for selected permissions” to allow users to give permissions to the add-in.

   

2. Add the permission classification to “Low Impact” for the permissions listed below.